Australian Institute of Lymphoedema
Last updated 14 June 2021
Contacting us about your privacy
Please let us know if you have any requests, feedback or concerns regarding the way we manage your personal data. Use the contact details listed in the below schedule. We will usually respond to you within 7 days and take action, within reason, as quickly as possible.
If you are not happy with how we manage your concerns, you can contact your local data protection supervisory office. For example, in Australia this would be the Australian Privacy Commission www.oaic.gov.au and in New Zealand this would be the New Zealand Privacy Commission www.privacy.org.nz.
Our contact details:
Australian Institute of Lymphoedema Pty Ltd
ABN 40 168 456 040
PO Box 253, Thornleigh NSW 2120
If you have questions, require more information or have a concern about how we handle your personal information, please contact us at: Email: email@example.com
When we talk about ‘us’ ‘we’ or ‘ours’, we mean our company as detailed above, including our officers and employees. When we talk about ‘you’ or ‘yours’, we mean you as a user of our website or purchaser of our services. Our contact details are above.
‘Website’ means collectively www.instituteoflymphoedema.com.au, www.helponline.com.au, helponline.thinkific.com, and our social media accounts on Facebook, Instagram, YouTube and LinkedIn.
Personal data or personal information is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you.
Sensitive personal data is information about you that requires additional protection and includes more sensitive information including health information, criminal history, ethnicity and religious beliefs or sexual preferences. We do not intentionally collect sensitive personal information about you and request you do not unintentionally share it with us. You should be aware however, that by using our services, being a member in our membership area or joining our Facebook group or using our Facebook pages, you are making public that you are using our services. This may lead others to make assumptions about your health.
You can browse our website anonymously, although cookies may be used. You will not be able to access our services anonymously. Once you access our services, including for example by joining our mailing list, opening an account on our website or purchasing our services, we will begin collecting your personal information in accordance with this policy.
Collection and use of data
We collect personal data about you when you give it to us for an agreed purpose. This generally occurs when you purchase a service, ‘Like’ or follow our social media pages, request information from us, or subscribe to our newsletter or mailing list. We collect your personal data in this manner for our business purposes including marketing and to complete the services you have requested from us.
We may use your personal information to contact you about your purchase, answer enquiries, to keep you up-to-date with our activities, or to send you our newsletters (if you have consented to receiving our newsletters).
We collect and process the minimum amount of information required to deliver our services to you or to complete a request by you. This information may include:
- your first and last name
- your company name and company identifier details (e.g. ABN)
- your phone number
- your email address
- payment details (although these are only processed by our payment platform)
- you may add your photo to your profile once you are logged into your account. This is optional and you may remove your photo at any time
- any other information you supply to us
When you purchase through our website, we will also store your IP address. We process this information for our legitimate business purpose of matching your IP address with your user information. Unless stated otherwise in this policy, personal information will be held for our business purposes for a period of up to 7 years. After that time, we may still retain your personal information however if we do so, it will be in a form where personal details are de-identified. This means once the data is made anonymous and you will not be able to be identified.
With your permission, we may use your email address to send you emails about our activities. These emails may contain links to other information. We process this information based on your consent. You may always withdraw your consent and unsubscribe from these emails by clicking on the unsubscribe link at the bottom of the email or by contacting us using the information set out above. Removing your information from our marketing list will not remove your information from our business database and we may still contact you about your account or any products or services of ours that you use.
If you interact with us on social media sites (eg. Facebook, Instagram, Youtube, LinkedIn), we may receive information about you. We may process this data as a legitimate business interest to properly administer our business and website and our communications with users. You should be aware that personal information you disclose on social media sites, forums or discussion panels, is publicly available and when you make information available on public areas, we can no longer keep the information private. Please do not share your personal information within these areas.
We also may share your personal information when required to do so by law or with our professional advisers to obtain advice, for instance if there is a breach of the terms and conditions, or to meet our accounting or compliance obligations. We use your personal data in this manner as a requirement for the legitimate functioning of our business and to meet our legal obligations.
We may also use your personal information to produce aggregated, anonymised data about users which we may make available to affiliates, sponsors, business partners or supporters including Cancer Associations and Lymphoedema Advocacy groups.
When you sign up to an educational course with us, we will provide your contact information to Sigvaris to enable Sigvaris to email you your voucher. Your details will be collected and stored by Sigvaris. For details about how Sigvaris handle your personal information, please see:
We may also receive information through third-party sites like Thinkific and we use website hosting services, email integration providers and learning management systems.
We accept payments via our online ecommerce platform via WordPress which allows us to sell our services to you. The payment platform is STRIPE. We do not take custody of or store your card details, although our payment processors may store that information on our behalf.
WordPress – https://en-au.wordpress.org/about/privacy/
STRIPE – https://stripe.com/privacy-center/legal
We will share your personal data with our payment service providers only to the extent necessary to process your payments or deal with refunds, disputes or complaints in relation to your payments.
California do not track disclosure
Our website does not support or respond to Do Not Track (DNT) or similar signals or mechanisms. Some third-party sites we use keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting or encounter such sites, and they recognise DNT signals, your browser will likely allow you to set the DNT signal so that third-parties (particularly advertisers) know you do not want to be tracked. For example, Chrome provides these instructions https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DAndroid&hl=en
Embedded content from other websites
Facebook groups and other social media platforms
We have group rules pinned on our Facebook pages and other social media platforms (where this is possible) and we expect all users to abide by our rules. We reserve the right to (however are not obliged to do so) moderate our social media sites and enforce the rules if we deem it is necessary. This may include suspending or terminating access rights of individuals.
If you provide us with a testimonial, you give us your consent for the use of the information you give us (for example your name, date of the testimonial, image) to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. You agree we may store and use this information for as long as it remains relevant to our business.
Storage, communications and security of data
We use a variety of third-party providers to host and manage our website and to communicate with our customers.
Cross border transfers
Depending on your location, your personal information may cross Country borders and may be stored in a jurisdiction with different privacy laws to where you live. We aim to use reputable service providers for storage and processing of your personal information. By agreeing to this policy, you agree to such a transfer.
We recognise the importance of keeping your information secure. To prevent unauthorised access or disclosure, we use third-party hosting and storage providers with industry standard security. We also have SSL certifications for our website with regular backups to avoid misuse, interference loss or unauthorised access, modification or disclosure of your personal information.
Disclaimer: While we aim to ensure the security of your data, no storage is 100% secure and we cannot guarantee the security of our website, our records, your data or your content. If you feel this is not sufficient, please do not provide us with your personal information, or, if you have already provided personal information, please contact us and we will securely destroy it.
If the security on our website is breached, we aim to contact you within 24-48 hours of becoming aware of the breach and will prompt you to change your login details (this only applies to users who have registered an on-line account with us and have up to date contact details).
Collection of data of minors
Our website is not intended to be used by minors nor do we intend to collect the personal data of persons under the age of 18. If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact us and request to have the minor’s personal information destroyed (use the contact information in the schedule above).
Your data rights
You may request copies of the information we hold about you, which will only be provided electronically. You may make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information and will let you know our reasons. You can update your personal information within your profile by logging into your account on our website. Our contact details are listed near the top of this policy.
Last updated 26 August 2020
What is a cookie?
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
Cookies are either first party cookies set directly by us or third-party cookies set by third-party service providers we use.
Cookies can be:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
- Analytical cookies: These cookies analyse your use of our website and other websites you visit. We use analytical cookies for targeted advertising.
To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.
- We use Google Analytics, Ads and Remarketing as well as Facebook and LinkedIn ads, these third-party providers are likely to use analytical, performance or targeting cookies.
- If you register an account on our website you may opt-in to saving your name and email address using our cookies. These are for your convenience so that you do not have to fill in your details again when you make another purchase.
- If you create an account and visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information and your screen display choices (where applicable).